Help

Frequently asked questions:

EventHub is the perfect solution for creating and managing events.

  • How do I create an event on EventHub? It's easy! Simply sign up for a free Organizer account, click "Create New Event" on your dashboard, and follow the step-by-step guide to add your event details, location, dates, ticketing, and media.
  • Is it free to list an event on EventHub? Yes, listing a free event on EventHub is completely free. For paid events, we charge a small platform fee per ticket sold, in addition to the fees charged by the payment gateway. Our pricing is transparent and outlined
  • What payment methods can I accept for paid events? Through our integrated payment gateways (like Stripe or PayPal), you can typically accept major credit cards (Visa, Mastercard, American Express, Discover) and potentially other methods depending on the gateway.
  • How do I receive the money from ticket sales? Funds from ticket sales are processed by the connected payment gateway and transferred directly to your linked bank account, typically on a schedule determined by the gateway (e.g., daily or weekly).
  • Can I customize my event page with my branding? Yes, you can upload your logo, choose brand colors, and customize your event page URL to match your branding and create a professional look.
  • How can I communicate with registered attendees? You can send direct messages and updates to all registered attendees directly from your Organizer Dashboard.
  • Can I track how many people have registered for my event? Absolutely. Your Organizer Dashboard provides real-time tracking of registrations, ticket sales, and event page views.
  • What happens if I need to cancel or postpone my event? You can easily update your event status to "Postponed" or "Canceled" on your dashboard. You can also send a direct message to all registered attendees to inform them. For refunds on paid tickets, you can process them through your dashboard via the payment gateway.
  • Can I duplicate a past event to create a new one? Yes, you can easily duplicate a past event from your dashboard to save time when creating recurring or similar events.
  • How do I get help if I have a problem? You can visit our comprehensive Help Center or contact our support team through the "Help & Support" section in your dashboard or on our website.
Events | Registration

Call us on
011 678 1249

Or mail us at
info@eventhub.co.za